Refund policy

Return, Exchange & Refund Policy

Last Updated: July 28, 2026

At HIER Studio, we are committed to delivering premium-quality apparel crafted with attention to detail. Every product undergoes a thorough quality check before dispatch.

Please read our Return, Exchange & Refund Policy carefully before placing an order. By purchasing from HIER Studio, you agree to the terms outlined below.

This policy is governed by the applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

Orders can only be cancelled before they have been processed for dispatch.

Once an order has been packed or dispatched, it cannot be cancelled, modified, or refunded.

Customers are advised to carefully review their shipping details, product selection, and size before completing their purchase.

2. Return Policy

HIER Studio follows a strict no-return policy.

We do not accept returns for:

Change of mind
Incorrect size selected by the customer
Colour or style preference
Accidental orders
Refusal to accept delivery
Delay caused by courier partners after dispatch

Please refer to our size chart before placing your order.

3. Refund Policy

As we do not accept returns, refunds are not provided except in the following situations:

Your order is cancelled by HIER Studio before dispatch.
The ordered product becomes unavailable after your order has been placed.
A replacement cannot be provided for a verified damaged, defective, or incorrectly delivered product.

Approved refunds will be processed to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or another eligible digital payment method after the required account details have been shared.

4. Exchange Policy

We offer exchanges only in the following cases:

Size exchange (subject to stock availability)
Product received with a manufacturing defect
Incorrect product received

Exchange requests must be submitted within 3 days of delivery.

To qualify for an exchange, the product must be:

Unused and unworn
Unwashed
In its original condition
Returned with all original tags, labels, and packaging intact

Only one exchange is permitted per order.

5. Exchange Charges

The following exchange charges apply:

Product	Exchange Charge
T-Shirts	₹200
Pants	₹200
Multiple Products	₹300

Exchange charges must be paid before the exchange process is initiated.

6. Exchange Procedure

To request an exchange, please contact our customer support team through the Contact Us page or email us at contact@hierstudio.in.

Please include:

Order ID
Registered Name
Registered Email Address
Purchased Size
Required Size (if applicable)
Reason for Exchange
Photographs of the product (if required)

Our team will review your request and respond within 24–48 business hours with the next steps.

7. Quality Inspection

All exchanged products are subject to a quality inspection upon receipt.

HIER Studio reserves the right to reject an exchange request if:

The product has been worn, washed, or altered.
The product is damaged due to customer handling.
Original tags or packaging are missing.
The exchange request is made after the permitted timeframe.

Rejected products will be shipped back to the customer.

8. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request, please provide:

Order ID
Clear photographs of the product
Photographs of the shipping package
A complete unboxing video from the moment the sealed package is opened

The unboxing video is mandatory for claims relating to damaged, defective, missing, or incorrect products. Claims submitted without an unboxing video may not be eligible for approval.

9. Store Credit

If the requested exchange size or product is unavailable, HIER Studio may issue Store Credit equal to the value of the product.

Store Credit:

Will be issued to your registered email address.
Can be used for future purchases on our website.
Will remain valid for 90 days from the date of issue.

Store Credit cannot be redeemed for cash or transferred to another person.

10. Sale & Promotional Items

Products purchased during:

End-of-Season Sales
Flash Sales
Clearance Sales
Special Promotional Offers

are considered Final Sale.

These products are not eligible for exchange unless they are received in a damaged, defective, or incorrect condition.

11. Lost or Stolen Packages

Once an order has been marked as Delivered by our courier partner and delivery has been confirmed through OTP, signature, or other proof of delivery, responsibility for the package transfers to the customer.

If you are unable to locate your package, we recommend:

Checking with neighbours or your building security.
Verifying the delivery location with the courier partner.
Contacting the courier company directly.

HIER Studio will assist with courier investigations wherever reasonably possible.

12. Customer Support

Customer Support Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)

For any assistance regarding exchanges or order-related queries, please contact us through our Contact Us page or email contact@hierstudio.in.