Terms of service

Last Updated: July 28, 2026

Welcome to HIER Studio. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please refrain from using our website.

1. About Us

HIER Studio is a premium apparel brand offering contemporary clothing and accessories through our online store.

Throughout these Terms, the terms "we," "us," and "our" refer to HIER Studio, while "you" refers to the customer or visitor using our website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • The information you provide is accurate and complete.

3. Products

We strive to display our products as accurately as possible. However:

  • Colours may vary slightly depending on your screen settings.

  • Minor variations in fabric texture, print placement, stitching, or finish may occur.

  • Product measurements may have a manufacturing tolerance of approximately ±1–2 cm.

These variations do not constitute defects.

4. Pricing

  • All prices are listed in Indian Rupees (INR).

  • Prices are inclusive of applicable taxes unless stated otherwise.

  • Prices may change without prior notice.

  • Promotional offers may be modified or discontinued at any time.

5. Orders

Once an order is placed:

  • You will receive an order confirmation via email or SMS.

  • Acceptance of an order is subject to product availability and successful payment verification.

  • We reserve the right to cancel any order due to pricing errors, suspected fraud, stock unavailability, or other unforeseen circumstances.

  • If payment has already been made for a cancelled order, the amount will be refunded through the original payment method.

6. Payment

We accept secure payments through approved payment gateways.

By making a purchase, you authorize us to charge the selected payment method for the total order amount, including applicable taxes and shipping charges.

We do not store your payment card details.

7. Shipping

Delivery timelines provided are estimates only.

Delays caused by courier partners, weather conditions, natural disasters, government restrictions, or other events beyond our control may occur.

Once an order has been dispatched, shipping responsibility lies with the courier partner until delivery.

8. Returns and Exchanges

Returns and exchanges are governed by our separate Return & Exchange Policy.

Please review that policy before making a purchase.

9. Order Cancellation

Orders may only be cancelled before they are processed for dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Branding

  • Artwork

  • Product designs

  • Photographs

  • Videos

  • Graphics

  • Text

  • Website layout

is the exclusive property of HIER Studio and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

11. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with website functionality.

  • Upload malicious software or harmful code.

  • Misuse customer reviews or impersonate another individual.

Violation of these Terms may result in termination of access.

12. User Content

If you submit reviews, photos, videos, testimonials, or other content:

  • You confirm that the content belongs to you.

  • You grant HIER Studio a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, and display such content for marketing and promotional purposes.

  • We reserve the right to remove any content that is offensive, unlawful, misleading, or inappropriate.

13. Limitation of Liability

To the fullest extent permitted by law, HIER Studio shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits.

  • Loss of business opportunities.

  • Data loss.

  • Delays beyond our reasonable control.

Our maximum liability shall not exceed the purchase price paid for the relevant product.

14. Disclaimer

Products are sold "as available."

While we make every effort to maintain accurate information, we do not guarantee that:

  • Product descriptions are error-free.

  • The website will always operate uninterrupted.

  • The website will be free from technical errors or viruses.

15. Privacy

Your use of our website is also governed by our Privacy Policy.

By using this website, you consent to the collection and processing of your information in accordance with that policy.

16. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics platforms, and social media integrations.

We are not responsible for the content, policies, or practices of these third-party services.

17. Force Majeure

HIER Studio shall not be liable for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Fire

  • Pandemic

  • Government restrictions

  • Labour disputes

  • Internet outages

  • Transportation disruptions

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.

19. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updated versions will be posted on this page with the revised "Last Updated" date.

Continued use of the website after changes constitutes acceptance of the updated Terms.

20. Contact Us

For any questions regarding these Terms, please contact us through the contact information available on our website.

Thank you for choosing HIER Studio.