Shipping policy

Last Updated: July 28, 2026

At HIER Studio, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During product launches, festive seasons, or promotional sales, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email and tracking details.

Delivery Timeline

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier operations and your location.

Shipping Charges

  • Free Shipping on all prepaid orders across India.

  • A ₹99 shipping fee is applicable on all Cash on Delivery (COD) orders.

  • Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for select pin codes across India.

A ₹99 COD handling fee is applicable on all COD orders. This fee helps cover additional logistics and cash handling costs incurred by our delivery partners.

We reserve the right to restrict or disable COD for certain locations, products, or customers based on delivery feasibility, order value, or previous order history.

For a faster and more seamless shopping experience, we recommend choosing prepaid payment methods, which also qualify for free shipping.

Order Tracking

Once your order has been shipped, you'll receive a tracking link via email or SMS.

Tracking information may take up to 24 hours to become active after dispatch.

Delivery Attempts

Our courier partners will typically make multiple delivery attempts.

If delivery cannot be completed due to:

  • Incorrect address

  • Customer unavailable

  • Refusal to accept delivery

  • Failure to respond to courier communications

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and email address are accurate at checkout.

HIER Studio is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete customer information.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Courier operational delays

  • High order volumes during sales

We appreciate your patience in such situations.

Lost or Damaged Shipments

If your package appears damaged upon delivery:

  • Please take clear photographs of the package before opening it.

  • Contact our customer support within 48 hours of delivery.

  • Include your order number and supporting photographs.

Claims made after this period may not be eligible for investigation.

If a shipment is confirmed as lost in transit by our courier partner, we will arrange a replacement or refund, subject to stock availability and verification.

Partial Shipments

In rare cases, orders containing multiple products may be shipped separately to ensure faster delivery.

You will receive tracking information for each shipment, if applicable.

International Shipping

At present, HIER Studio ships only within India.

We look forward to expanding to international destinations in the future.

Delivery Acceptance

Once an order has been marked as delivered by the courier partner, HIER Studio will not be responsible for claims of non-receipt unless supported by the courier's investigation.

If you believe your order has been incorrectly marked as delivered, please contact us within 48 hours.

Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team through the Contact Us page on our website.

We're always happy to help.